Welcome to working with Affiliated.
Our entire team is looking forward to providing you with the hassle-free IT Support your deserve and helping keep your organization secure, compliant and productive.
Agreement and Services Definition Documents
The following documents will help you better understand our contracts and service levels. You can always reach out to your account representative for more information or clarity.
Master Services Agreement
This document outlines the terms and conditions for the business relationship with Affiliated and our clients.
Services Attachment for Managed Services
This document is the agreement for Affiliated to provide IT operations and support services to our clients.
Attachment for Compliance Services
This document is the agreement for Affiliated to provide various levels of compliance services for our clients.
Schedule of Services
This document describes services that are available from Affiliated
Data Processing Agreement
This document outlines how we support protecting our client's data and systems.
Schedule of Third-Party Services
This is a list of our key vendors and links to their information and privacy statements.
Service Level Objectives
This outlines Affiliated's best effort service level for various support requests that Affiliated provides to our clients. We track and reports our response time in real time on each client's executive dashboard.
