In today's digital age, our reliance on technology is greater than ever. When the internet fails, as exemplified by the recent AT&T outage affecting 1.7 million customers, businesses come to a standstill, incurring massive losses in productivity and sales. Can your business afford to be offline for even a few minutes, let alone days? Likely not.
However, downtime is just one aspect of the broader challenges posed by inadequate IT support. Issues range from major problems like recovering lost files, eradicating malware, and continuous network monitoring, to minor annoyances like accessing files, resetting passwords, and fixing printers. These can accumulate, significantly impacting your business operations.
It's crucial not only to have effective measures to recover quickly if issues arise but also to preemptively prevent technological problems.
Regrettably, it's all too common to overpay for IT services that fail to deliver effective solutions. Many providers, often referred to humorously as "IT Wizards," promise top-tier support at low costs but end up underperforming, using their "magic wands" more as backscratchers than tools of the trade. This needs to change, which is why we've compiled a list of essential criteria that any IT service provider working on your network should meet.
