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5 Strategies to Align Your CRM to Achieve your Business Goals eBook
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CRM Optimization: How to Improve your Marketing & Communication Integration
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Why Choose Affiliated
For Your Microsoft Dynamics 365 (Dynamics CRM) Solutions
A Solid History of Successful Microsoft Dynamics Implementations & Support
Affiliated has been implementing CRM solutions for a variety of organizations for well over 11 years. While our focus has been with mid-market organizations and corporate departmental environments, we are experienced with a variety of industries, implementing more than 100 customized CRM solutions.
Strong Customer Focus
We partner with our clients, as evidenced by a high degree of customer loyalty. When you consider that 65% of our customers have engaged us in multiple projects, 40% have worked with us for more than five years, and a quarter of them came to us due to failed or stalled implementations initiated by other companies, it is clear that we base our success on their success.
More than 23 Years Experience with Application Solutions an Support
Employing a tailored, business focused approach, we’ve excelled in delivering IT strategies, solutions, and support since 1993 to a wide variety of clients. This equips us to layout each CRM project with a level of understanding and deep industry knowledge, resulting from more than two decades as a business solution provider.
We Address Your CRM Needs – From Vision Through Long-Term Support.
We are a client partner, in that we are there to assist you every step of the way, from the initial vision, through design and planning, including license acquisition, installation, implementation, documentation, project management, and post-project support for you and your users. This gives you the continuity of a single, knowledgeable team working with you to provide efficient service and support tor you and your team.
The majority of our implementations require that we integrate Microsoft Dynamics 365 (for sales, marketing, customer and field service solutions) with other applications, including ERP systems, financial systems, e-Commerce applications, portals for self-service, and contact center applications. These integration points must be created to be efficient, and effective, not only for today, but built as a foundation able to withstand future growth, and delivered in a manner to enhance your team’s productivity and adoption of the systems.
Additionally, Affiliated has used the CRM platform to create custom solutions to meet the needs of a number of organizations across a variety of industries. We have a diverse team of Microsoft Certified implementers, developers, and project managers on staff with specialized areas of expertise, working together to deliver the most appropriate, effective solutions to you. You are assigned to a team that fits best with your CRM needs.
Flexible, Tailored-To-Your-Needs Solution and Support Options
Affiliated offers Dynamics 365 CRM Solutions with a variety of options - ranging from a complete front-end solution for your sales and marketing teams; or a solution to help manage and track “client” relationships; to manage field service teams, project or resource based teams (for professional services based organizations) to implementing a tool enabling you to better understand who your clients are and how best to serve them. These solutions span across organizations, including non-profits, healthcare, social services, and public as well as private companies. Following the implementation, Affiliated provides support options to fit your needs, be that scheduled maintenance for patches and roll-ups, or user help-desk support with ticketing, to strategy and budget (CRM roadmap) planning, and license/environment lifecycle management.
Leverage Our Vendor Relationships To YOUR Advantage.
Having an advanced partnership level with Microsoft gives us access to special pre- and post-project assistance support, a credential not held by many IT services vendors. With the added value of this additional vendor support, we provide the right assistance, validated by the Microsoft team, ensuring that, should any issues arise, we work lockstep with you to get them resolved swiftly.
Support Both On-Premise & “Cloud” Solutions.
Our philosophy is – and always has been – to offer what’s BEST for the customer. We base our recommendations on what YOU request and with what YOU feel most comfortable. Our job is to lay out your options, educate you on the pros and cons of each, and guide you toward the optimal solution for you.
All Projects Are Completed As Agreed Upon and In Budget.
When you select Affiliated for a project, you can be confident that you won’t be nickeled-and-dimed by unforeseen charges or unexpected delays. We utilize a formal project methodology for all projects, which includes the skills of PMI certified project managers to keep projects on track. We guarantee to deliver precisely what we promised to deliver, on time and in budget. We can even offer our agreements on a fixed-fee basis, so you know exactly what you’re going to pay.
One Of A Few Microsoft Certified CRM Partners In Columbus, Ohio
Certification represents the highest level of competence and expertise with Microsoft technologies, and Affiliated was one of the first partners to achieve this designation in Central Ohio. Microsoft has a very strict accreditation process, and it is only through their certification exams and implementation analysis that partners must demonstrate advanced expertise in CRM, before they are awarded accreditation. Of the tens of thousands of Microsoft partners worldwide, less than 5% have earned Gold status; a credential we are proud to hold. Microsoft Gold Certification gives you added peace of mind, confident that the Affiliated team has the breadth and depth of knowledge to assure a successful implementation for your organization.
Awards & Achievements
Microsoft recognized Affiliated for our outstanding client commitment and achievement, naming us Microsoft Central Region Partner of the Year and an Area Partner for Customer Satisfaction two years in a row.
Contact us to learn about our CRM solutions and receive a free consultation.