or CONTACT US HERE
Enhance Loyalty and Customer Service
with Microsoft Dynamics 365 (Dynamics CRM)
Customers today expect quality, knowledgeable, personalized service provided the way they choose to interact on the phone, across the web, and mobile.
Affiliated’s Microsoft Dynamics 365 (CRM) solutions for customer service and contact centers build on the great features of the Microsoft Dynamics 365 (CRM) customer service and support desk module to help your contact/service center increase your customer loyalty.
The Value of a Microsoft Dynamics 365 (CRM) for Customer Service & Call Centers
- Improve customer loyalty, provide relevant information and personalized service at any time via the way your customers want to communicate
- Empower customer service agents with all of the tools they need at their fingertips to deliver fast, efficient, quality customer service
- Enable customer service engagement across web, social, chat, mobile, and phone, including customer self-service and social care
- Connect the right person with the right knowledge at the right time to answer service needs, whether it’s customer self-service or your employees
- Manage cases faster with intuitive case management capabilities that allow you to provide different levels of support and manage to your service level agreements
- Provide consistent processes that allow you to scale faster, train agents quicker, and evaluate performance more effectively
We will use our business experience to help you and your team automate many of the steps you currently perform to improve your team’s productivity and efficiency, providing faster and more effective support to your customers so they can focus on successfully using your products and services.
Contact us to learn about our CRM solutions and receive a free consultation.